Shipping policy

Effective date: September 28, 2026

This is the formal policy. For delivery times by product, the Christmas dates and what to do if something goes wrong, in plain words, see Shipping and delivery.

Where we ship

We ship to addresses in the United States only, including PO boxes where the carrier allows.

Cost

Standard shipping within the US is free.
We don't charge a shipping protection fee. If your order is damaged or lost in transit, we replace it free (see our Refund and Replacement Policy).

How long it takes

Step	Canvas and framed print	Paper print 16x16
We check your portrait and send it to print	Within 1 business day	Within 1 business day
Our print partner prints it	2 to 5 business days	2 to 5 business days
Standard delivery	3 to 5 business days	4 to 6 business days

Most canvas and framed orders arrive 6 to 10 business days after you order. Most paper prints arrive within about 10 business days. Your exact "arrives by" date is shown before you pay and again in your confirmation email.

Paper prints are unframed (the frame is not included) and ship rolled in a sturdy triangular box.

Orders with a refine note wait for you to approve the proof we email you. Timing starts once you approve.

Digital files are emailed as a download link, usually within 1 business day.

Christmas 2026

Order by December 7 if your order needs a proof (a refine note, 3 pets, or a preview we email to you).
Order by December 9 with standard shipping.
Order a digital file by December 22 (delivered within 1 business day).
Gift cards can be sent any time, even on Christmas morning.

These dates are based on our print partner's published holiday deadlines. Carriers are busy in December, and we can't control carrier delays, but we will help if something goes wrong.

Tracking

When your portrait ships, we email you a tracking link. You can also check your order anytime at stillbrookportraits.com/pages/status with your order number and email.

Who prints and ships

Your portrait is printed to order and shipped by our print partner, Printful, from one of its North American facilities (in the US or Mexico). If you order more than one item, they may arrive in separate boxes.

Problems

Damaged or misprinted: email a photo within 30 days of delivery and we replace it free.
Late: if your order passes its "arrives by" date, email us and we will check on it right away.
Lost: we reprint and reship it free once the carrier confirms it's lost.
Wrong address: please check it at checkout. We can change it only before your portrait goes to print. If a parcel comes back because of an address error, reshipping may cost extra.